Direct to Garment FAQ'S
What is Digital Printing? Digital printing is the process of using specially engineered inks to print full color images on almost any fabric. Digital Direct to Garment printing provides excellent image durability and wash fastness, and provides a soft, breathable image feel. These images are NOT iron-on transfers that would leave a film around your image. This process is perfect for orders that require vibrant full color or photographic images.
What type of image file can I use? We are able to print from most image file types, including jpg, jpeg, tiff. If you are not sure, email us at firstname.lastname@example.org to confirm your file type.
IMPORTANT: Your graphic file should be as large as possible, up to 10" x 10" at 300 dpi. Enlarging small graphics degrades image quality considerably. We may contact you if we have any concerns about reproduction size. We are able to print from most image file types, including bmp, jpeg, tiff, If you are not sure, email us at email@example.com to confirm your file type.
Does Arizona Tshirt Factory print more than just T-shirts? Arizona T-Shirt Factory can print on any type of apparel you want. Just send us an email at firstname.lastname@example.org if you don’t see the item you’re interested in listed on the site.
How big should my image file be? The larger the file the better. Enlarging an image can degrade the image quality. We review all images before we print an order to ensure the highest quality results.
Example: Little images from a Web site on the internet will not print well. However, the original full size image that the smaller internet image was created from would probably print very quite well.
Is the reproduced image quality on My Custom T-Shirt really that good? We guarantee it. Obviously, our ability to reproduce a high quality image depends on the quality of the source image you provide when you order. We review all images submitted before printing and will notify you if image reproduction is questionable.
Bottom line: Your image quality will determine the quality of your finished shirt.
Most Screen Printers have a color limitation... Is there a limit to the number of colors I can have in my image? No. Arizona T-Shirt Factorys' cutting-edge Direct to Garment technology allows us to print your image as you see it.
Do you run specials or sales? Yes, we are always developing offers we believe our customers may be interested. These offers are available exclusively through our special offers and promotion email list. We send these email 1 or 2 times a month.
What is your return policy? Each order is unique to each customer so it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify us within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason. We cannot assume responsibility for the quality of your art and we don't guarantee exact color matches.
Terms and Conditions.
1. Typical turn around time is approx. 7-10 business days starting from the time that final approval and or payment has been made. Certain orders and general workload will determine actual production time. If your order is time sensitive please be sure to inquiry about actual production time and shipping time
To reach Arizona T-Shirt Factory via phone, call 602-769-0906, from 8 a.m. to 4 p.m. (MST) Monday - Thurday and 8 a.m. to 12 pm Fridays. Should you reach our voice message system, all calls are returned within 24 hours, except weekends and holidays, when calls will be returned the next business day.
|Arizona T-Shirt Factory 100% Satisfaction Guarantee. We guarantee your order 100 percent. If we mess up your order, we will replace 100 percent of your product upon return of the entire order. Customer must pay return shipping.
Please contact us via email at email@example.com or at 602-769-0906 if you experience any issues with an order.
Thank you for your business!
The Print Crew
Arizona T-Shirt Factory
Send your image(s) email to: firstname.lastname@example.org